1. A potential client is referred to ACF by a caseworker, veterinary clinic, or by self- referral.
2. The client is required to submit an application and provide proof of eligibility in all three of the following areas: Residence in service area; Disabled or 65 years or older; Significant Financial Need. They can only have one pet enrolled in ACF program for the life of that pet.
3. The Coordinator reviews and approves or rejects the client’s application.
4. The Coordinator contacts a veterinary member clinic to see if they can take the referral.
4. If the referral is accepted by the clinic the coordinator sends the member clinic information related to the client, the reason for the referral any medical history available.
5. The coordinator gives the contact information of the member clinic who has accepted the referral to the client and directions regarding the client's responsibilities.
6. The client calls the clinic and sets up the appointment.
7. The client is responsible for their own transportation.
8. The client arrives at the clinic at the appointment time, confirms with the clinic their basic contact information, the reason for the visit and past medical history.
9. The veterinary member clinic collects the history, examines the animal, discusses any indicated diagnostic work, therapy and costs with the client. The member clinic donates goods and services in the amount of the “credit” that the pet has remaining for the year. Responsibility and method of payment for any remaining costs are determined by the client and the clinic.
10. Appropriate diagnostic tests and treatments are provided.
11. The veterinary member clinic sends receipts/invoices for the visit by email or fax to ACF. The receipt/invoice should list the care give, the market cost, the amount covered by the clinic pledge, and any remaining balance.
12. If there is a remaining balance, ACF will mail the member clinic a check for up to $100 (from the Supplemental Care Program) to put towards the client's remaining balance. The client is responsible for any remaining balance above the clinic pledge amount and the $100 from the ACF Supplemental Care Program.
Member Clinic Responsibilities
1. Appoint a contact person from clinic staff and supply the ACF Coordinator with this person's contact information, preferred method of communication (email, fax, phone), and preferred times to be contacted.
2. After being contacted by the ACF Coordinator accept or deny the referral. Member clinics do not need to provide a reason to deny a referral.
3. Set up an appointment with the ACF client when the client calls.
4. Provide professional diagnosis and a treatment plan with services and required medication up to a value of $250/year for one pet per family. You may choose to provide/donate services beyond $250 if you wish. The information sent by the ACF Coordinator to the clinic will include the monetary value of services/medications remaining for the pet for that year.