The Process: Client Approval, Referral, The Visit, Data Collection
1. A potential client is referred to ACF by a caseworker, veterinary clinic, or by self- referral.
2. The client is required to submit an application and provide proof of eligibility in all three of the following areas: Residence in Hennepin County; Blind, Disabled or 65 years or older; and Significant Financial Need.
3. The Coordinator reviews and approves or rejects the client’s application.
If approved the client is assigned an ACF Client Number.
4. The Coordinator contacts a veterinary member clinic to make the referral. If the referral is accepted by the clinic the coordinator sends the member clinic information related to the client, the reason for the referral and any medical history available, and the amount of “credit” available for the pet for that year.
5. The veterinary member clinic informs the Coordinator whether they accept or refuse the referral.
6. The coordinator gives the contact information for the member clinic who has accepted the referral to the client and directions regarding their responsibilities.
7. The client calls the clinic and sets up the appointment.
8. The client is responsible for their own transportation.
9. The client arrives at the clinic at the appointment time, confirms with the clinic their basic contact information, the reason for the visit and past medical history.
10. The veterinary member clinic collects the history, examines the animal, discusses any indicated diagnostic work, therapy and costs with the client. The member clinic donates goods and services in the amount of the “credit” that the pet has remaining for the year. Responsibility and method of payment for any remaining costs are determined by the client and the clinic.
11. Appropriate diagnostic tests and treatments are provided.
12. The veterinary member clinic fills out the visit form and returns it to the ACF Coordinator.
13. The Coordinator contacts the client to collect post visit information.
14. Once a month the veterinary member clinic submits a report of the total value of all pro bono work done including Animal Care Foundation Clients.
Member Clinic Responsibilities
1. The member clinic chooses a contact person from their staff and supplies the ACF Coordinator with this persons contact information, preferred method of communication (email, fax, phone), and preferred times to be contacted.
2. The member clinic can login and access the necessary forms on the website.
3. After being contacted by the ACF Coordinator the veterinary member clinic confirms or denies acceptance of the referral.
4. The veterinary member clinic has the right to refuse a referral.
5. The member clinic arrangea an appointment with the ACF client when the client callsf.
6. The veterinary member clinic provides professional diagnoses and a treatment plan with services and required medication up to a value of $150/year for one pet per family. The member clinic may choose to provide/donate services beyond $150 if they wish.
7. The information sent by the ACF Coordinator includes the monetary value of services/medications remaining for the pet for that year.
8. The member clinic completes a visit form which reports the value of services rendered or donated, a short description of the medical problem, results of diagnostic tests, and the prescribed treatment. The completed report is returned to the ACF Coordinator.
9. If the veterinary member clinic is approached by someone interested in becoming an ACF client or has previously been an ACF client please have them complete the client application & renewal form found at /to-apply.html
10. If a veterinary member clinic elects to work with a pet owner who may qualify as an ACF client please have them complete the client application & renewal form found at /to-apply.html
Please contact us with any questions:
/contact-us.html
/contact-us.html